PLEASE
CHECK-IN AT OUR OFFICE ON HIGHWAY 184, (TYNECASTLE
HWY.). WE ARE THE WHITE TWO-STORY OFFICE BUILDING WITH
THE TIME AND TEMPERATURE SIGN. OUR OFFICE HOURS ARE FROM
8:30 A.M. TO 5:30 P.M. MONDAY THRU SATURDAY, WITH
EXTENDED HOURS DURING SKI SEASON (INCLUDING SUNDAYS). IF
YOU WILL BE ARRIVING AFTER REGULAR OFFICE HOURS, THERE
WILL BE A LATE ARRIVAL PACKET LEFT FOR YOU IN THE GREEN
“CHECK-IN” BOX AT THE FRONT OF OUR OFFICE. THE PACKET
WILL HAVE YOUR NAME ON THE FRONT AND INSIDE YOU WILL
FIND A MAP TO THE UNIT(S), ONE KEY AND EMERGENCY PHONE
NUMBERS IN CASE OF A PROBLEM. WE LOOK FORWARD TO SEEING
YOU SOON.
TO CONFIRM YOUR RESERVATION, A SIGNED LEASE AND ADVANCE
RENT PAYMENT MUST BE RETURNED TO RRR/SMRA WITHIN 15 DAYS
OF MAKING RESERVATION. THE BALANCE OF PAYMENT IS DUE 15
DAYS PRIOR TO ARRIVAL. PAYMENTS MAY BE MADE BY PERSONAL
CHECK, MONEY ORDER OR CERTIFIED FUNDS. NO PERSONAL
CHECKS WILL BE ACCEPTED WITHIN 15 DAYS OF CHECK-IN.
PAYMENT IN FULL IS REQUIRED ON RESERVATIONS MADE WITHIN
30 DAYS OR ARRIVAL.
CANCELLATION POLICY: IF YOU WISH TO CANCEL YOUR
RESERVATION, THE ADVANCE RENT PAYMENT WILL NOT BE
REFUNDABLE UNLESS THE SAME UNIT IS RENTED FOR THE SAME
DATES YOU HAD RESERVED AND THIS OFFICE HAS RECEIVED THE
ADVANCE RENT PAYMENT. IF THE UNIT IS REBOOKED AS STATED
ABOVE, YOU WILL BE REFUNDED YOUR ADVANCE RENT PAYMENT
LESS A $50.00 CANCELLATION FEE. INSURANCE PREMIUMS ARE
NON-REFUNDABLE. CANCELLATION BY TELEPHONE WILL BE
PERMITTED, BUT MUST BE FOLLOWED UP IN WRITING. ANY DATE
OR UNIT CHANGE WILL RESULT IN A $35.00 CHANGE FEE. THESE
FEES ARE PER UNIT CHARGES. NO REFUNDS WILL BE MADE FOR
EARLY DEPARTURES!
WEEKLY MAID SERVICE IS NOT PROVIDED UNLESS YOU MAKE
ARRANGEMENTS WITH OUR OFFICE. THERE IS AN EXTRA CHARGE
FOR THIS SERVICE. LAUNDRY SERVICE IS NOT PROVIDED AND
YOU ARE RESPONSIBLE FOR THE LAUNDERING OF YOUR LINENS
DURING YOUR STAY. ALSO, WE DO NOT PROVIDE FIREWOOD. WE
DO, HOWEVER, PROVIDE STARTERS IN TOILET TISSUE AND SOAP.
FINAL PAYMENT IS DUE 15 DAYS PRIOR TO ARRIVAL AND CAN BE
PAID BY PERSONAL CHECK, MONEY ORDER, VISA, MASTERCARD,
DISCOVER, AMERICAN EXPRESS OR CERTIFIED FUNDS. NO
PERSONAL CHECKS WILL BE ACCEPTED WITHIN 15 DAYS OF
ARRIVAL. UPON ARRIVAL, YOU PAY $5.00 FOR ONE KEY AND
$10.00 FOR TWO KEYS . (CASH ONLY). YOU CAN ONLY HAVE A
TOTAL OF TWO KEYS ON ALL UNITS.
MAXIMUM OCCUPANCY MUST BE STRICTLY ADHERED TO. OCCUPANCY
COUNT INCLUDES CHILDREN. EXCEEDING THE OCCUPANCY LIMIT
SET FOR YOUR UNIT IS GROUNDS FOR IMMEDIATE EVICTION. NO
EXCEPTIONS AND NO REFUNDS!
RESORT REAL ESTATE SALES & RENTALS & SUGAR MOUNTAIN
RESORT ACCOMMODATIONS is a rental agency engaging in the
rental of private property of others. This agency
reserves the right to refuse service to anyone this
agency feels will not be responsible for the property
he/she is renting. This agency does not rent to anyone
under the age of 25. EACH RENTAL UNIT REQUIRES A PERSON
25 OR OLDER TO LEASE AND SIGN THE RENTAL CONTRACT. THIS
PERSON MUST ALSO BE PRESENT AT CHECK-IN. This agency is
not responsible for the loss or theft of clothing,
money, jewelry, etc. and is not to be held liable for
any accidents or injury of any nature. This agency
reserves the right to move any reservation that might
come about due to unforeseen circumstances (house sold,
out of rental system, owner’s use, act of God, etc.)
Under no circumstances is the obligation of this agency
more than that of refunding the lessee’s deposit. This
agency does not guarantee any weather, road or ski
conditions and there is no refund as a result of either.
Transportation is the sole responsibility of the lessee.
SNOW TIRES, CHAINS OR 4-WHEEL DRIVE IS MANDATORY DURING
ADVERSE WEATHER. Any property damage will be billed to
the lessee. Lessee understands that the lessor has the
right to terminate this agreement, re-enter the unit, or
take necessary measures to remove lessee from the
premises in the event lessee violates the conditions of
this agreement, which includes exceeding maximum
occupancy.
ACCOMMODATIONS: All of our vacation properties are
individually owned and reflect each owner’s taste and
requirements. Re-arranging of furniture is not
permitted. If you have specific standards or
requirements for your vacation residence, we advise
personal inspection of the property prior to making
reservations.
CHECK-IN 4:00 pm. Check in at our office on Hwy
184(Tynecastle Hwy). If you arrive after the office has
closed, there will be a late arrival packet left for you
in the green “check-in” box at the front office. There
is a refundable $5.00 per key deposit (cash only) due at
check-in.
CHECK-OUT 10:00 am. All units must be vacated by 10:00
am on the scheduled departure date. Failure to check out
on time will result in a $50.00 late check-out fee. Keys
must be returned to our office by 10:00 am check-out in
order to receive refund of key deposit(s). Prior to
check-out, guest should assist in tidying the unit to
avoid extra charges by providing the following services:
1) Tidying and straightening the unit; 2) Washing and
replacing dishes, silverware, pots and pans, and return
to proper place; 3) Use only automatic dishwasher
detergent in dishwasher; 4) Carry all garbage out to
receptacles provided; 5) Turn heat to 55 degrees, turn
off lights, close windows and lock doors.
FIREWOOD is not provided. Burning wood in any gas
fireplace is prohibited and subject to forfeiture of
security deposit.
GRILLING is not permitted on any porches, decks or
walkways.
LOCK OUT POLICY: During hours you may pick up an extra
key at our office. After hours, one of our agents will
meet you at the office. There is a $25.00 charge for
this service.
LOCKED CLOSETS: Most units have one or more locked
closets which are not available to guests. These doors
are checked behind each guest. Tenant will be
responsible for any damage or missing items.
LINENS: A one-time linen fee is charged on most units.
Linens are provided with initial set-up. Additional
linens/towels are not provided.
MESSAGES AND MAIL: We do not accept mail. Telephone
messages may be picked up at our office. We do not
deliver, except in emergencies.
PARKING: Most properties limit number of vehicles and
parking spaces. No parking on side of roads.
RATES: Subject to all applicable taxes.
REPAIRS AND SERVICE CALLS: Please report any inoperative
equipment to our office promptly. We cannot guarantee
appliances, TV’s, heaters, etc. and no refund or rate
adjustments will be made for any mechanical failure
including power outages. We will, however, make every
effort to have repairs done quickly.
TELEPHONES: All units have telephones. Please charge all
long distance calls to your credit card, calling card,
or home phone. There will be an additional $10.00
service charge on any calls charged to the unit phone
number. Local prefixes 898, 733, 737, and 387 only. ALL
OTHERS ARE LONG DISTANCE INCLUDING FOSCOE, BOONE, AND
BLOWING ROCK.
TOWN ORDINANCE: Prohibits buses and oversized vehicles
on the mountain except in designated areas.
UNITS LISTED FOR SALE: Lessee agrees to allow unit to be
shown promptly. |
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If you have any
questions or would like more information, please contact us
800-438-4555, 828-898-9746,
email
us, or use our online request form. |
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