Sugar Top 2723

We loved our stay at Sugar Top. The room was super clean and had everything we needed for a family trip. We loved being in the condo/hotel setting to have indoor access to the pool and hot tub amenities. We have NO complaints about our room accept the 500 piece puzzle was definitely missing a few pieces. :)

The view is beautiful but the parking, distance and dynamic to get to your room with kids, winter gear is not worth at all. Park on your way up to the building in one of their parking lots, wait for shuttle or go up to the gate so they can call the shuttle for you. Or go up to the building, drop everyone off, go down park and start the shuttle process. Too much.
Pool was not super clean but it was nice to have that for the kids. No towels.
Also BE AWARE: during COVID there is no refund policy. 30 days only. You loose all your money if you don’t go. I had a letter from the school that my daughter was exposed to someone that tested positive and should be quarantined, but calling and explained to the office they were short to say there is nothing they can do and it’s up to me to go or not. Luckily my daughter tested negative but I think this is absurd.

I had high hopes for this place despite the reviews of the dated decor and challenging parking/shuttle situation. Upon arrival, we noticed some lights weren’t turning on, only to find out a couple lamps were missing lightbulbs. Woke up the first morning to make coffee and the VERY basic coffee maker doesn’t work. Tried several different outlets and nothing. After looking for coffee cups in the cabinets (before we realized the coffee maker wasn’t working) and realized they were all in the dishwasher along with pretty much every other dish left from the previous guests. This wouldn’t have been such a big deal if it wasn’t such an ordeal to leave the resort (wait for shuttle, shuttle to car, drive to town, etc.) Lastly, and this one takes the cake... (and sorry for the TMI, but has to be noted) The first time the front hall bathroom was used (#1 with minimal toilet paper) the toilet did not flush down, but up and water overflowed onto the floor. Tried messaging the owner to make them aware, but no response. To say this stay was more hassle than enjoyable is an understatement. Hawksnest tubing was awesome though!

The weather did not cooperate with us. It rained the entire 3 days we were there. It did not slow us down though because we spent our days checking out the wineries in the area. The location was the perfect distance from everything we wanted to do. We will definitely go back again.

Great!

Fantastic!!!