Local Service:
Our office and staff are located on Sugar Mountain, allowing us to assist you quickly and efficiently at any time. Since 1982, we've witnessed the mountain's growth and have come to know it better than anyone else.
Housekeeping:
Our dedicated in-house cleaning department, equipped with a private laundry facility right on Sugar Mountain, adheres to the highest standards and follows the latest cleaning guidelines.
- We supply linens and towels for all units
- We supply a starter pack of essentials for each booking
- Full-time inspectors thoroughly check each unit before and after every guest's stay.
Marketing:
Beyond our own website, all properties are showcased on major platforms such as VRBO, Airbnb, Google Rentals, and TripAdvisor, all at no additonal cost to you.
Maintenance:
Our full-time maintenance team is equipped to manange almost any maintenance concern internally, which ultimately saves you both time and money on external contractors. We provide complimentary hot tub service through our in-house Certified Technician, along with FREE lock monitoring for Keyless Entry Locks bought through us.
Guest Services: Our staff is family, and we truly mean it
We are proud to be family-owned and operated since 1982! We ensure that every new hire embodies the same high standard of customer service that we expect from our team. This commitment extends to all forms of communication, whether through office visits, phone calls, emails or messaging.
- 24/7 Emergency On-Call Service
Administrative Task:
Our office team is dedicated to supporting you in every possible way. We're here to handle the workload and alleviate your stress.
- Booking and securing reservations while keeping calendars synchronized
- Processing rental payments
- Managing month-end procedures and ensuring timely payments to owners
- Remitting local and state taxes
- Preparing year-end 1099 forms
Online Owners Portal:
Once you enroll in our rental program, all property owners will receive a link to access their dedicated owner portal. This portal provides complete transparency, allowing you to view everything related to your unit, including all bookings and service orders.