154 Timber Ridge

I was pleased overall with the rental, but there were a few things I feel that were overlooked. We had brought our own laundry supplies, and extra bathroom tissue, and dish pods. I was kind of bummed that there was no hand soap or dish washing liquid. The bottles were there, but there was barely and in them and they were watered down and that’s all it looked like was water. I bought some while there. One of the brackets on the stairs broke as one of my friends was attempting to go downstairs.. I went to Lowe’s and bought/ replaced it. The carpet runners on the steps were NOT attached and made the stairs kind of dangerous. Bed was comfy in the room I was in ( bottom right side) The driveway is very steep!! I’m glad we had decent weather, I would not have been able to get up or down in the snow/ ice! I’d stay again when the weather is good.

Overall, we had a great vacation at this cabin. It was very comfy. However, the first night we had no heat except for small portable electric heaters located in the bedrooms. The cabin is equipped with propane wall heaters AND built in electric Mitsubishi mini split units. I was told that the propane heater wasn't working but I don't think they knew that the other heat source wasn't working either. When I talked to the very nice lady about having no heat, a gentleman in the background was practically yelling at her to tell me that I just "needed to use the remote" to get the heat to work. He totally disregarded the fact that I was telling her it wasn't working. There was a repair man that came by the next day to fix the propane wall heater and he checked the Mitsubishi unit about found that it had been damaged by squirrels or something. I feel like they need to have someone check their properties more often to make sure everything is in working order. And I especially feel like the customer shouldn't be disregarded when making a complaint.

We arrived to the Sugar Shack in the middle of near white out conditions. The cabin was very cozy and had tons to do without even leaving the property. If you do travel in the winter when there is snow on the ground, AWD is a must. We traveled in our brand new Honda Pilot and even with snow chains on the tires, could only get about 20 feet up the very steep driveway. The maintenance guys came by the 2nd day of our stay and shoveled the driveway for us and put rock salt down to help melt the snow and ice in the driveway which helped our parking situation, and they were a very friendly couple of guys who seemed to genuinely care for the quality of our stay. Would definately book this property again without hesitation. The pictures of the property are deceptive, but in the best of ways. As my wife stated, "it is way cuter than the pictures". So much carachter in a cozy cabin on the mountain!

This was a great location on the mountain. The home is very inviting & has no trouble keeping everyone warm. The hot tub made all the aches from tge mountain melt away! All the beds were comfortable as well. The driveway in the snow did prove to be a hazard! There is plenty of room at the base of the driveway to park without impeding traffic. Highly recommended if expecting snow. I have a truck with snow rated tires & it was still an issue. Best to be prepared! Thankful management called to help us handle the snow storm at check out & provide helpful procedures for a safe departure. We had a wonderful vacation at this home thru the RRR TEAM!

Went skiing and it snowed!! House was great, lots of room and comfort. Best to leave lower bedrooms doors open if really cold. Heater in hall is necessary . Once we figured that out it was great.
Driveway unusable when iced. Parked at bottom and walked up. Nobody minded! Quick deposit refund!