Skyleaf Villa 704

I arrived a day early which was totally my fault and it was 5pm and all hotels booked up. The front desk and in particular, Hannah, were very understanding and were able to find me a cancellation and a place to stay for the extra night with my kids - I was very grateful. Hannah is extremely professional and a credit to the resort office. She is a natural at customer service and totally genuine. she will be successful in any customer service role that she grows into in the future and an absolute pleasure to deal with both on the phone and in person - thank you Hannah for making my mistake a non issue. Both accommodations we stayed at were very comfortable, clean and well situated. We had a very enjoyable stay and would recommend Resort Real Estate and Rentals to book with for any stay at Sugar Mountain. I will certainly be using them again and will look for Hannah when checking in

Your vehicle MUST have 4 wheel drive or chains to get to this location in ice or snow. The cabin has a nice view and is a quick drive to the slopes. The king bed downstairs is actually twin beds together with a connector. (Not comfortable for a couple but would ok for kids). The bunk bed room could easily hold 6 kids if they are willing to share double beds. The upstairs master bathroom door doesn’t fully shut. Cabin was clean and nice but you are only provided one kitchen trash bag and one dishwasher detergent per day of your stay.

Manager's Response

Best place we’ve ever stayed...only issue is the sliding glass door leading to the balcony let’s in a lot of cold air. Appears the seal in the door needs replacing...besides that the place was great. The only other issue was the resort office mentioned charging a $50 late check our fee but I called 45 mins prior to check out letting them know we had a couple of sick kids we were dealing with and would be out later. I don’t think we ever got charged so I assume it was just a communication issue. I’ve used this resort agency for several years and will continue to do so.

We liked the location and the layout of the property. The views were amazing. Interior use instructions could have been more clear (e.g., heater instructions, dishwasher, etc). The first floor king bed left much to be desired in terms of comfort. A warning on the presence of the exterior camera facing the mountain would have been nice.

Very nice condo. Would definitely stay there again. Beautiful views!!!!

The stay exceeded expectations. The property is located within minutes of so many things to do...Sugar Mountain, Grandfather Mountain, zip lining, gem mining, great restaurants. We did all of these in the two night/three day stay. And the property has an amazing view of the area from the deck. Highly recommended stay.